FAQs
Do you have a size chart reference?
We do! Check it out here: Run Like a Turtle Size Chart.
When can I expect my order?
Since our apparel is printed on-demand as a custom piece, the average time to process, print and ship is as follows:
- During off-peak months orders are processed within 5-7 business days on average to be ready for shipping.
- During peak seasonal months, orders are processed within 9-12 business days on average to be ready for shipping.
What are peak order times?
We use these times of year as guidance our peak order times, where shipping times also play a factor in the overall order delivery times:
- Valentines Day - February 14th
- St. Patrick's Day - March 17th
- Easter - End of March
- Mother's Day - May, around the 3rd weekend
- Father's Day - June, around the 3rd weekend
- U.S. Independence Day - July 4th
- Back to School / College Sports - August thru middle of September
- Halloween - October 31st
- Thanksgiving - November, around the 3rd weekend
- Christmas / New Years - December 25th & January 1st
What should I do if there is an order issue with my product being incorrect?
If there is an issue on our end where we sent out the wrong product or the wrong size, we can offer a refund or replacement if the issue is deemed our fault.
What we'll need to make a replacement order:
- Please provide the customer name and email.
- Please provide the order number
- Please provide picture of wrong / damaged item.
- Please provide the changes necessary to correct / make replacement order, ie: color, size, style, etc.
Once we receive this, we will print a replacement product and send it right out! U.S. customers have up to 30 days after the shipped date to request a replacement.
What is your return policy?
If you are unhappy with your purchase, please contact our support team and we'll replace it with a similar item free of charge.